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our mission is simple:

to increase your conversions

understanding what
you need

We work in partnership with you, providing intelligent, flexible support to grow your private practice and provide exceptional patient care.

the clinic connect

We’re a highly commercial team with 15 years of experience in private healthcare who never forget that patients have a choice.

quick start call answering

With us there are no long contracts, no commitment, no drama. Connect your phones to us and see us at work.

Outsourcing your calls and appointments is a big deal so before you go ‘all in’ bringing in an outside company try our simple call answering service out.

We’ve been in healthcare for 15 years and we will bolt on a professional and enthusiastic ‘front end’ to your practice.

First impressions are everything!

book your appointments

You won’t miss an opportunity and in most instances we pay for ourselves almost immediately.

Answering all your calls is vital but booking enquiries into appointments is where the rubber hits the road. Without appointments you have no business. Our team all understand this, it’s the core of what we do.

We’ll take your calls and book your appointments into your online diary.

virtual secretary

We can run your practice and provide you with unrivalled support for a single fixed fee and let you do what you do best.

You might be just starting out, have a secretary on maternity leave or just in between secretaries. Our team know exactly what you need. We can hit the ground running, providing you with a secretarial team who don’t go on holiday, don’t need time off, don’t require PAYE and don’t need a desk.

enquiry responding

Your secretary can run your practice, we’ll make sure you are maximising every opportunity.

Most secretaries are brilliant, like part of the family. But being organised, loyal and dependable isn’t the same as having a business focussed member of your team handling new business and growth. They’re different skills, skills which we have.

We’ll manage your enquiries, appointments, quotes, follow ups and review strategy.

bespoke services

Every practice is different and we build a bespoke service around you so that your practice runs smoothly.  From calls, to appointments, to invoicing & cash chasing, surgical project management or special one-off projects We can wrap a support service around you tailored to exactly what you need.

IT & website support

We have a highly reactive, experienced in-house team that can change or rebuild your website, manage email marketing, set up your review strategy or handle any tech issues that you may have.

new to private practice?

Launching a private practice can be daunting. You’re trying to juggle marketing, dealing with new patients, following up existing patients and often whilst holding down another job. Sometimes there’s not enough revenue to hire a full time member of staff or even somewhere to locate them and even if you did you’ll then have to deal with tax, holidays and HR issues. If you’ve just launched talk to us. We can provide you with all the support you need.

already established?

Like many small businesses, growth can often be a poisoned chalice. The more your business increases the more staff infrastructure you need to apply to it in order to provide a good service, costs balloon and before long you’re working to feed the wage bill… We’re the perfect accompaniment to your growing practice, taking a bespoke approach we can bolt on services that complement your existing set up at a fraction of the cost of full time salaries.

talk to us

We’d love to help you build your practice. Tell us about your requirements below and we’ll come back to you with some price ideas.

Call us on 01789 224124

if you‘re missing calls, you’re losing money

It’s that simple.

Our business ensures you don’t miss calls that are the lifeblood of your clinic or practice. We’ve been in the healthcare industry for nearly a decade and we know exactly what you want and are ready to be your professional clinic back-up team.

telephone answering from £75 per month

the clinic connect difference

We’re not a call centre.

Many phone answering companies are a call centre operation dealing with a script and lots of companies. One minute they may be dealing with a garden centre, then a widget factory then you. Nothing wrong with that but we think you deserve better.

Clinic Connect is small company, we work in small teams so our people get to know you, understand what you do and in doing so know what your clients want.

We only work in healthcare and we understand the sensitivity required when looking after anxious patients.

We’re different.

message taking

We offer a dedicated message taking service – taking messages professionally and relaying them to your designated point of contact or logging them on your CRM system.

overflow call handling

The overflow call handling service works by providing support during busy periods to ensure that no calls – or potential patients – are lost.

holiday & temporary cover

Our holiday and temporary telephone cover service can be activated at very short notice to cover holiday, sickness or special one off projects