RECEPTION AND ENQUIRY HANDLING

RECEPTION & ENQUIRY HANDLING

If you’re missing calls or not replying quickly to enquiries, you’re losing money. It’s that simple.

How an enquiry is handled is critical in converting a potential patient into an actual patient – or not. UK patients can now even opt for their medical treatment abroad, generating a highly competitive environment for healthcare providers. Ultimately, they will choose one provider. Will that provider be you?

GET IN TOUCH

Along with a great looking website and a strong review game, an important factor in the patient decision-making process is how they feel a provider has responded to their enquiry.

By implementing a few simple changes, you can transform more leads into actual patients.

“Efficient and always attentive, I highly recommend the Team at Clinic Connect! They even assist with client conversions! Thank you for helping streamline our service.”

Point your phones to us and our call answering service will ensure you don’t miss a single call.

New enquiries and satisfied existing patients are the lifeblood of your clinic or practice. When they want to get in touch, don’t leave it to an answerphone.

Our lead conversion team can bring a commercial edge to your practice. In a competitive market, those clinics who reply quickly to enquiries are the ones that get the patients.

Replying to enquiries within the hour can double your conversion rate.

OUR CALL ANSWERING SERVICE:

you’re busy, so you divert your calls to our dedicated number

a client calls

we answer your calls in your clinic name

we are able to answer FAQs

we take a message and email it to you

or we book them an appointment in your online diary

you can access all your messages via your dedicated portal

you never miss a client and your practice grows

HOW IT WORKS: No strings, no ties.

We don’t lock our clients into lengthy contracts; if you want to cancel the service you can give us a month’s notice and that’s that.

“A major hurdle to growing the business when starting up was having a call answering/reception service. We simply couldn’t afford to employ a full time staff member. I stumbled across Clinic Connect on social media and I haven’t looked back since. I can work, safe in the knowledge that patients can leave a message, book an appointment, or if I need or they need to re-arrange an appointment it is done with little fuss. It has significantly helped our business to grow and I honestly can’t imagine being without them. I can’t recommend the team and their efforts enough.”

Many phone answering companies are a call centre operation working with lots of companies. One minute they may be dealing with a garden centre, then a widget factory, then you. Nothing wrong with that, but we think you deserve better.

Our team works from our offices in Stratford-upon-Avon and we only work in healthcare. We understand the sensitivity required when looking after anxious patients.

TALK TO US

We’d love to help you build your practice. Tell us about your requirements below and we’ll come back to you with some ideas and an indication of costs.

Call us on 01789 224124