Care Home Call Handling & Responding
“The picking up the phone to a new client is the most important part of your business so why don’t people take it more seriously?”
What does a missed call cost?
One of our clients recently admitted that they miss 2-3 calls per day. By missed they mean someone who called but didn’t feel like leaving a message on their answerphone.
Most of these calls would be new clients and given that the lifetime value of one of their clients can be in the tens of thousands of pounds this was an expensive gap in their operation.
Along they way they had forgotten that clients have choice. If they don’t get to talk to someone they’ll put the phone down and try another care home. The call often comes after a long period of research. From the care home perspective a call is routine, from a new clients perspective it is a rare once in a lifetime event. To be presented with a answerphone is quite frankly a heartbreaking lost opportunity.
Professional care homes cannot be run by mobile phones or answer machine. The first interaction with you needs to be with a happy, efficient, welcoming person who understands what you do and wants to get them booked in for an initial chat or a tour.
This is where we come in.
Let us do it for you
Answer all your calls – A full time receptionist or secretary to handle incoming calls can be expensive. You need a permanent office location, provision for holiday, sick pay, pensions and temporary cover and it can add an extra burden in management time.
Answer your calls sometimes – We can fill in gaps in holidays or illness creating a seamless service that integrates with your existing team.
Answer your call when they overflow – easily set your phone system to trip after 15 seconds to us, we’ll pick up your calls.
Our team will
- Take a message
- Answer frequently asked questions
- Book prospective clients in for a talk with the Manager or arrange a visit straight into your diary.
Get in touch today to find out how we can help you maximise every single opportunity.