SETTING UP YOUR DIVERT

Call Divert Instructions

The number to divert your calls to will be provided by your onboarding team member at Clinic Connect.

You have complete control over your own divert with the following three options:
1. Divert all calls
2. Divert  if unanswered after 15 seconds
3. Divert when busy

Call divert from a BT, Sky or TalkTalk landline

  • Divert all calls
    • To set up it’s *21* (Enter your divert number) # and to check the divert *#21#
    • To cancel the divert #21#
  • Divert after 6 rings/15 seconds
    • To set up it’s *61* (Enter your divert number) # and to check the divert *#61#
    • To cancel the divert #61#
  • Divert when busy
    • To set up it’s *67* (Enter your divert number) # and to check the divert *#67#
    • To cancel the divert #67#

Call divert from a Virgin media landline

  • Divert all calls
    • To set up it’s *70 (Enter your divert number) # and to check the divert *#70
    • To cancel the divert #70
  • Divert after 6 rings/15 seconds
    • To set up it’s *77(Enter your divert number) # and to check the divert *#77
    • To cancel the divert #77
  • Divert when busy
    • To set up it’s *76 (Enter your divert number) # and to check the divert *#76
    • To cancel the divert #76

Please note that number we provide you with is for divert purposes only and is not to be advertised.

To update us with your availability, holiday’s, changes to staff members, contact details or to update your call handling instructions please email alerts@clinic-connect.co.uk This is picked up by every PC and will be actioned immediately.

You will receive your email messages from alerts@clinic-connect.co.uk

Should you miss a call from Clinic Connect don’t worry we will always send you a follow up message with all the details.

1: Annual Leave : Please email alerts@clinic-connect.co.uk with the dates you will be on holiday and any changes to your call handling instructions while you are away, for example….

  • Please advise callers I am away and will come back to them on my return
  • Please advise callers I am away until xxxxx and will respond on my return for anything urgent please CC  XXXX into the message
  • Please Advise callers I am away but I am picking up emails intermittently

2: Any changes to call handling, client information : Please email alerts@clinic-connect.co.uk with any changes to your instructions or the information we hold.

  • Change of information to take from caller
  • Change of staffing information
  • Change of contact information
  • New services offered
  • Current offers etc.
  • Change of pricing
  • Change of location